Documentation Management System Manager

Etihad is currently hiring Documentation Management System Manager. The DMS Manager will lead the governance and continuous improvement of Flight Operations documentation systems, ensuring compliance with aviation regulations and maintaining operational excellence.

This role requires expertise in:

• Centralised Document Management Systems (CDMS)
• Aviation technical documentation
• Regulatory compliance and audits
• Operations & Guest Experience

Roles & Responsibilities

📂 1. CDMS Platform Management

• Oversee systems such as:
  • Comply365 DocuNet
  • NAVBLUE Mission+
  • Adobe FrameMaker
• Lead system improvements and implementation

📊 2. Documentation Governance & Compliance

• Ensure compliance with:
  • General Civil Aviation Authority (GCAA)
  • IOSA / ISARPs standards
  • ATA iSpec 2200 and S1000D

📑 3. Document Control & Version Management

• Manage:
  • Revision cycles
  • Approvals
  • Version control
• Maintain accuracy of operational manuals

✍️ 4. Technical Documentation Leadership

• Standardize documentation styles and formats
• Guide technical writers and documentation teams
• Ensure consistency across departments

👥 5. Team Leadership & Development

• Lead and mentor Technical Writer Officers
• Provide training and knowledge transfer
• Drive professional growth within the team

📈 6. Reporting & KPI Management

• Develop dashboards for:
  • Publication timelines
  • Compliance tracking
  • System performance

🔍 7. Audit & Regulatory Support

• Manage documentation for audits:
  • Internal audits
  • External audits (GCAA, IOSA)
• Maintain compliance records and audit trails

🎯 Key Focus Areas

• Aviation documentation systems (CDMS)
• Regulatory compliance & audit readiness
• Technical writing and documentation governance
• System implementation and optimization

Key Requirements

🎓 Education

• Bachelor’s Degree in:
  • Aviation
  • Engineering
  • Technical Communication
  • IT or related field

✈️ Experience

• Minimum 5+ years in aviation documentation or technical writing
• Experience in:
  • Flight operations support
  • Documentation management systems

⚙️ Technical Skills

• Hands-on experience with:
  • Comply365 DocuNet
  • NAVBLUE Mission+
  • Adobe FrameMaker
• Strong knowledge of:
  • CDMS platforms
  • Documentation workflows

📋 Compliance Knowledge

• Familiarity with:
  • General Civil Aviation Authority regulations
  • Aviation documentation standards (IOSA, ATA, S1000D)

💼 Core Competencies

• Strong leadership and mentoring skills
• Excellent analytical and organizational abilities
• High attention to detail
• Strong communication and coordination skills