Junior Hire Desk Controller 

About Spider Plus

Spider Plus is a leading lifting equipment solutions provider specializing in spider cranes, glass lifting systems, mini cranes, and façade installation equipment. With one of the largest rental fleets in the Middle East, we deliver safe, reliable, and efficient lifting solutions to support construction and façade projects across the region.

Position Summary

The Junior Hire Desk Controller will support the daily operations of the rental desk, ensuring smooth coordination between customers, sales, logistics, and operations teams. This role focuses on handling rental documentation, scheduling, communication, and data management to maintain efficient hire desk operations and excellent customer service.

Key Responsibilities

Hire Desk Operations

• Assist in managing the complete rental cycle—from order receipt to
  delivery and collection.
• Coordinate with the sales and operations teams to ensure timely
  equipment delivery and return.
• Monitor and update rental status, availability, and equipment tracking
  systems.
• Ensure all rental agreements, LPOs, and supporting documents are
  accurate and up to date.

Customer & Internal Coordination

• Communicate effectively with customers to understand requirements and
  confirm hire details.
• Liaise with accounts to verify customer status and payment prior to delivery.
• Coordinate with logistics and workshop teams to confirm equipment
  readiness.
• Support smooth internal communication between hire desk, sales, and
  operations departments.

Documentation & Data Management

• Prepare and update contracts, delivery notes, collection notes, and job
  trackers.
• Maintain accurate entries in Insphire or other rental management systems.
• Prepare purchase orders (LPOs) for cross-hire equipment or manpower.
• Assist in preparing daily utilization and rental performance reports.

Administrative Support

• Check customer emails and respond promptly or escalate when required.
• Update job status in trackers (On-Hire, Complete, or Cancelled).
• Post daily equipment status updates in Teams or relevant platforms.
• Assist with shipping coordination and documentation when necessary.

Qualifications & Experience

• Education: Bachelor’s Degree (any discipline).
• Experience: 1–2 years of experience in a similar role (Hire Desk / Operations /
  Sales Coordinator / Logistics preferred).
• ERP / Software: Experience with hire desk systems (Insphire or Odoo
  preferred).
• Language: Proficiency in English (spoken and written).
• Driving License: Not required.

Core Competencies

• Excellent written and verbal communication.
• Strong coordination and multitasking ability.
• Customer service orientation.
• Time management and task prioritization.
• Teamwork and adaptability.
• Attention to detail and accuracy in data entry.

How to Apply:

Please send your updated cv with subject line.